Email Login Troubleshooting

If you are having trouble logging into your email here are the most common reasons/solutions.

1. Password is not correct.
   1. Retype your password, taking care with each character. This is especially common on mobile devices.
2. Email account is locked. 
   1. Symptoms of a locked account include:
      1. Popup asking for password on your mobile device.
      2. Popup asking for your password in Outlook on your computer. 
      3. Unable to log into Okta, Remote Desktop Services.
      4. Popup saying that your account is locked. 
   2. Solution:
      1. Call the IT department.
3. Your username is incorrect.
   1. Your username for Outlook on your computer should be construction0\*first part of email*
4. Company wide outage
   1. Be patient. IT is already working hard to get services back up and running. 
   2. When services are back, send accolades.