Check Network Connection Speed to Box

Slow or congested network connections can affect page load times, upload/download speeds, and syncing.

To test the speed and health of your Internet connection to Box, follow these steps to run a Connection Diagnostics test from within your Box account:

1. Go to app.box.com/settings
2. Select the "General" tab
3. Under the "Connection Diagnostics" section, click the "Begin Test" button
4. This will run a multi-step connection test to see if your connection is at an optimum level. When the test completes, you will see a short summary of test results.
5. Please click the Full Report button and then copy and paste the report back to us. We will use this detailed performance report of your connection to our servers for additional troubleshooting.