Occasionally clearing your browser's cache and cookies may help to eliminate common problems. To clear your cache follow the steps below for your browser:
Internet Explorer:
- Select (via the Gear Icon) > > .
If the menu bar is hidden, press
Altto make it visible. - Deselect , and select:
- or
- or
- Click . You will see a confirmation at the bottom of the window when the process is complete.
- Exit/quit all browser windows and re-open the browser.
Chrome
- In the browser bar, enter:
chrome://settings/clearBrowserData
- Select all the available check boxes.
From the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select .
- Click .
- click advanced and check all the boxes there too.
- Exit/quit all browser windows and re-open the browser.
Firefox
- From the menu, select .
If the menu bar is hidden, press
Altto make it visible. - From the drop-down menu, select the desired range; to clear your entire cache, select .
- Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
- Click .
- Exit/quit all browser windows and re-open the browser.
Microsoft Edge
- In the top right, click the Hub icon (looks like three horizontal lines).
- Click the History icon, and then select .
- Select , then , and then . Click .
- After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.
Safari
- From the menu, select .
- Select the desired time range, and then click .
- Go to > .
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